Mercure Perth On Hay
Perth
Avis
Room was clean and tidy. Double glazed sliding door to keep noise down is good. The bath/shower combo seem outdated and quite high to step over lip of bath. As for the Nepresso Machine, wasn't working properly. Probably my fault on user error. 😄
Quick check in and check out. I stayed here for 3 nights.I accidentally placed a duplicated bookings. But, with the help of the manager on duty (Mr Paarth), the case is resolved nicely and the 1 night room charge is waived off. Much appreciated of the good gesture.
The room was clean and the bed was very comfortable, which made for a good night's sleep. As others have mentioned, parts of the hotel are looking a little dated and tired, but everything was well maintained. Service was mixed during my stay. Some staff were friendly, professional and genuinely helpful, while others were less helpful and didn't leave the same positive impression. The location is a real strength, and we had a lovely view overlooking Hay Street. Overall, a decent stay with some positives, though there are areas where the experience could be more consistent.
I stayed here on the 18th of March for a single night, in room 211. My first impression of the hotel was the young lady at reception who greeted me warmly and talked me through getting to my room, where to park the car, and accessing the microwave in the hotel restaurant. She was genuinely lovely to deal with. The room itself was clean but showed it's age a bit. However importantly the aircon worked fine, and the bed and pillows were clean and comfortable. I then went downstairs to find the microwave, worried that it would be too late. When I asked if the restaurant was still open, the gentleman that greeted me offered to seat me without hesitation. When I asked about using the microwave, he happily took the food I had, microwaved it for me, and then proved me with a bowl, cutlery and serviette. Another genuine demonstration of old fashioned hospitality. I didn't eat at the restaurant at all during my stay but it looked to have a good number of people in it each time I went past so the food must be a draw. The property used to be a Travelodge until I believe 2022 and has clearly undergone some freshening up. It's not a brand new Westin or Sheraton, but for what you pay, I feel it represents good value, especially with a level of service you would expect from a property charging 2-3 times the price. I would absolutely stay here again.
